Returns and Refunds
Please read our policy regarding product condition, defect resolutions, and statutory guarantees for all orders fulfilled in Australia.
Defective or Faulty Products
Refunds and replacements are only provided when an item arrives defective or faulty. Because we supply cosmetics and Korean skincare items intended for personal use and hygiene integrity, every order is checked before dispatch.
If an item in your parcel arrives damaged in transit, cracked, leaking, or with a manufacturing defect, we will promptly arrange a replacement or issue a full refund to your original payment method.
No Change of Mind Refunds or Exchanges
We do not offer refunds, store credits, or exchanges if you have simply changed your mind, chosen the wrong product, or decided you no longer want the item after your order has been packed or dispatched.
We encourage you to review all ingredient lists, skin type specifications, and item details on our product pages prior to placing your order.
How to Report a Defective Item
If your product is defective or faulty upon arrival, please contact our team as soon as possible so we can rectify the issue quickly:
Email our support team directly at hello@td-distribution.com.au.
Include your order number and a concise description of the fault or damage.
Attach clear photographs of the defective item and packaging, if possible, to help us process your claim without delay.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your statutory consumer rights under Australian law.
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